Shipping policy

Shipping Policy

Last updated: September 30, 2026

At Viina, we carefully prepare and package every order to make sure it reaches you safely.

Order Processing

Orders are typically processed within 1–3 business days after your order is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During launches, promotions, or periods of high order volume, processing may take longer than usual.

Shipping Within Egypt

We currently ship orders throughout Egypt.

Estimated delivery times:

Cairo & Giza: 1–3 business days
Other Egyptian governorates: 2–5 business days

Delivery times are estimates and may vary depending on the courier, location, holidays, weather, or other circumstances outside of Viina's control.

Shipping Fees

Shipping fees will be displayed at checkout before you complete your order.

Shipping fees may vary depending on your delivery location.

Order Tracking

Once your order has been shipped, you will receive your order tracking information when available.

Please allow some time for the tracking information to update after the courier receives your package.

Cash on Delivery

If Cash on Delivery is available at checkout, payment will be collected by the courier when your order is delivered.

Please make sure that someone is available at the provided address to receive and pay for the order.

Incorrect or Incomplete Address

Customers are responsible for providing an accurate delivery address and contact information.

If you enter incorrect or incomplete information, please contact us as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address.

If a package is returned because the provided address or contact information was incorrect, additional shipping charges may apply if the order needs to be shipped again.

Delayed Deliveries

Delivery times are estimates and are not guaranteed.

Viina is not responsible for delays caused by courier services, incorrect customer information, public holidays, weather conditions, or circumstances outside our control.

If your order is significantly delayed, please contact us and we will do our best to assist you.